1. How to cancel
Email info@dominicanviptransfers.com or WhatsApp +1 (829) 916-3276 with your name and booking reference. The time that counts is when we receive your message, in Dominican Republic time (AST, UTC-4), compared with the scheduled time of the service.
2. Cancellation fees
| Notice before the service | Fee on the booking total |
|---|---|
| More than 48 hours | Free (0%) |
| Between 48 and 24 hours | 20% |
| Between 24 and 12 hours | 50% |
| Less than 12 hours or no-show | 100% |
3. Date or time changes
You can change the date or time free of charge with more than 48 hours’ notice, subject to availability. We will try to accommodate later changes, but they may be treated as a cancellation according to the table above.
4. Delayed or cancelled flights
If your flight is delayed or cancelled by the airline, let us know as soon as you find out. We will do our best to reschedule your transfer at no extra cost. That is why it is important to give us your flight number when booking.
5. Cancellations by us
If we cancel a service for reasons on our side, or due to weather, safety or orders from the authorities, we will offer you another date or a full refund of what you paid, as you prefer.
6. Refunds
- If you have already paid, we refund the amount paid minus the applicable fee from the table.
- Refunds are made to the same payment method and processed within up to 10 business days after the cancellation is approved. How long the money takes to appear in your account depends on your bank or payment provider.
- Services already provided, or parts of a service not used by the customer’s own decision, are not refundable.
7. Your consumer rights
This policy does not limit the rights granted to you by Dominican Law 358-05 on the Protection of Consumer Rights. If you have any question or complaint, contact us first and we will find a solution.
Need to cancel or change your booking?
info@dominicanviptransfers.com · WhatsApp +1 (829) 916-3276 · 24/7 assistance